About Electronic Payments

Since 2000, Electronic Payments has specialized in providing customized payment processing solutions for businesses nationwide. With our unrivaled customer service, technical support and low cost guarantees on the most innovative products, services and equipment, we fulfill all transaction and processing needs.

Categories

Tags:

EMV NFC Clover Exatouch Equipment Chip Cards POS Restaurant Solutions Small Business SMB Case Study Electronic Payments Development Omnichannel Products Data Payments Gift Cards Payment Platform ProCharge Value-Adds eGiftSolutions Year in Review Entrepreneur Of The Year Leadership EY Awards Michael Nardy CEO Point of Sale Cloud Hybrid Software Customer Experience Checkout Liquor Stores Retail Inventory Checkout Experience Promos Convenience Store Holiday Sales Small Business Saturday Marketing Convenience Stores Customers Delivery Reports Scan Data Restaurants Table Service Loyalty Caller ID Sales Customer Service Technology Payment Processing Technical Support Merchant Services Reporting Restaurant

Our Technical Support Numbers Keep Getting Better

Candice Gaudinier  |  Infographic

call center 2b
Data:
  • 26 seconds average wait time
  • 86% of calls answered in less than 30 seconds
  • 91% of calls answered in less than 1 minute
  • 10.5 minutes average call time
  • 70+ years of collective experience
  • 32 skilled technical support team members
  • 2+ years average tenure
  • 6 new technical support team members hired in 2019 so far
Share